Returns
Under California law, it is illegal to accept returns of wine/alcohol once sold, unless the product is defective. Although infrequent, corked wine or otherwise flawed bottles do occur, and we may offer a replacement bottle or store credit, on a case-by-case basis. Please note, the return request of any bottle suspected of flaw must be made within 30 days of purchase and must be inspected and verified by a manager before any action is taken. All returns are subject to DVNO Wine’s discretion and final decision.
The customer or purchaser is responsible for any shipping charges for items returned as a result of an error in the address, or if someone 21 years of age or older is not available to sign for the bottle(s).
Older Vintages
We are committed to our best in ensuring proper temperature-controlled storage and provenance of all our bottles. However, we can not be responsible for bottles older than 5 (five) years from the current vintage. No refunds/replacements will be offered on these bottles.
See our complete cancellation and return policy in the Terms & Conditions section of this website.