By becoming a Wine Club member, you acknowledge and agree that you have read, understood, and agreed to these Terms and Conditions. If you have any questions about these Terms and Conditions, please contact info@dvnowine.com.
Members are entitled to receive selected monthly wines (or such other designated wines as applicable to the particular membership) and additional benefits as provided. Benefits are presented in detail at dvnowine.com. Benefits may not be the same for all members, and some special promotional offers, benefits and communications may be based on a variety of factors. In order to be eligible for benefits, your account must be in good standing and current fees must have been paid. Abuse of club membership may result in termination of your membership and disqualify you from future Wine Club participation. Member benefits are non-transferable, once membership has been purchased. Member discounts and benefits are not valid with other special offers or discounts offered.
All members acknowledge that the selected featured monthly wines are limited in quantities and may not always be available at the time of shipping. DVNO Wine cannot guarantee that the wine(s) of the month will be available at a later date. DVNO Wine may substitute another wine for any wine that is no longer available, without any adjustments or refund.
Wine will be sent monthly, starting the first week of the month following the date of purchase. There will be no exchanges allowed for shipped wines, except as set forth in this paragraph. If your wine, at the time of delivery, is received damaged, spoiled or otherwise defective, you may contact us regarding the damage and we may, at our discretion and based on the particular conditions of each such circumstance, send a replacement in exchange, which is your sole and exclusive remedy for a damaged or defective product. Shipping charges will not be refunded, and additional shipping or other charges resulting from missed deliveries that are returned as undeliverable or refused.
All membership fees and associated charges (such as taxes and shipping charges, if any) are automatically billed to your credit card. Club benefits are activated immediately following registration, and members receive the monthly package in the next month after registration. If your membership includes shipment of wine, the wine is shipped monthly, charges are made on a monthly basis, unless subscribed with the annual membership. If you have purchased a gift membership, the fees for the entire period of the gift membership are charged up front. All fees charged are non-refundable except as set forth in these Terms.
All memberships, except for gift memberships (which last of the specified term of the gift membership), are on a month to month basis, and your membership automatically renews each month on the last calendar day of the month preceding the month when the wine is available for pickup. If you wish to cancel your membership, you must let us know by emailing info@dvnowine.com at least seven (7) days before the renewal date, preceding the month for which your cancellation is to be effective. Any fees already charged for a Wine Club membership, are non-refundable.
It is your responsibility to inform DVNO Wine of any changes to your membership account and information. Changes to your membership account and information, other than cancellations, can be made by contacting info@dvnowine.com. All changes, including cancellations, must be received at least seven (7) days prior to any charge or shipment in order to be effective. Additional fees may apply for any cancellations or changes not submitted in time.
Taxes and other related charges may vary by state and location and may be changed by DVNO Wine without prior notice.
If we are unable to ship your wine to you due to changes in alcohol and wine related laws, you will be offered the option to change your membership or cancel your membership and receive a refund of any portion of the membership fees affected by said change(s).
All merchandise from DVNO Wine is sold in California and title passes to the buyer in California. By placing your order and/or joining DVNO Wine Club, you authorize DVNO Wine to engage a common carrier on your behalf to deliver the merchandise to your specified address. We make no representation as to the legal right of anyone to ship or import wines into any state or country outside of California. When selecting to ship to another state, you assume all responsibility for determining whether you may lawfully import alcoholic beverages into that state. As interstate shipping laws are continually changing, please check with an appropriate agency before placing your order.
Please note that interstate and international shipments may incur additional taxes and tariffs from the final destination location. These additional fees are the responsibility of the customer.
Any shipment of alcohol must be signed for by an adult that is 21 years or older. No exceptions. Alcohol shipments are sent with an “Adult Signature Required” stipulation, and the common carrier used for delivery is required to ask for and verify ID before delivering merchandise. Many of our customers select to have shipments sent to a business address in lieu of a residential address to avoid missed delivery attempts. As a result of the required adult signature, we DO NOT ship to P.O. Boxes.
In the event of any circumstances outside of the control of DVNO Wine and which prevent, hinder or delay DVNO Wine from performing its obligations, including but not limited to acts of God, earthquakes, floods, severe weather conditions, pandemics, viruses, or other natural calamities, strikes, insurrection or acts of terror, governmental action or inaction, including delays or failure to issue permits and authorizations or an inability to obtain supply and materials or means of shipping, DVNO Wine may suspend its obligations for the term of such event or DVNO Wine may elect to cancel the Club or Club membership for the affected members.
DVNO Wine requires certain personal information from you to administer your membership, and you agree that you have freely provided that information. You authorize DVNO Wine to send you marketing communications and special offers as part of your membership benefits.